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Customer-careCustomer Care

Travel Tips


Travel Tips

 

Check your booking- verify your itinerary, reconfirm your flights before departure, tell us about your special needs (wheelchair, meals etc) and make sure to provide all telephone contact information.

Check Travel Documents - Make sure that you have the relevant documents (passport, visas etc) for travel to your destination. Also make sure your travel documents are valid.

Check-in – use our web check facility on-line or make sure to arrive at the airport on-time. Also be available at the boarding gate by boarding deadline.

Travel Protection - The unexpected can come at any time, even when you're travelling including illness and other circumstances which may cause you to cancel your trip or disrupt your travel plans. For the best possible protection we recommend that you purchase travel insurance from one the many reputable insurance providers. Depending on the policies offered you may be covered for trip cancellation and interruption, travel delay, baggage and medical emergencies.

 

Place your name address and telephone number on the inside and outside of your baggage.

Carry valuable items such as cash, jewelry, electronic devices on board the aircraft.

Remove straps or any protruding objects from your baggage and these items may get caught on the conveyor belt and cause damage to your baggage.

Please don’t over-pack as this places considerable strain on seams, zippers and the overall frame of your baggage.

Use luggage that is sturdy and able to withstand the rigors of travel.

Always be mindful of our baggage allowance and the baggage allowance of your connecting carrier (if any).

Lock your bags - we recommend that you lock your bags with an approved TSA (Transportation Security Administration) lock. For further details please refer to: http://www.tsa.gov/travelers/airtravel/assistant/locks.shtm

Please refer to www.tsa.gov/travelers/ for permitted and prohibited items.

 

Get Immunized- get vaccinations that are recommended for the destination you are traveling.

Carry your medication with you- these include your prescription medication and medication used in the case of anaphylaxis.